Delivery Policy

At Aluzi, we work hard to ensure that your order is delivered safely and in the shortest possible time. Check out the details of our delivery policy below:

1. Delivery Time

The delivery time may vary depending on:

Customer's location;

Type of shipping chosen (normal or express);

Availability of the product in stock.

The estimated time will be informed at the time of purchase completion and starts counting from the confirmation of payment.

2. Shipping Methods

We work with reliable shipping services, such as:

Correios (PAC and Sedex);

Partner carriers;

In-house delivery (available for specific specifications).

3. Shipping Cost

The shipping cost is calculated based on the weight, dimensions of the product and delivery address.

We offer free shipping for purchases over [insert value] in selected regions.

Free shipping promotions may be applied during specific campaigns.
4. Delivery Conditions
The customer must ensure that the address provided at the time of purchase is correct and complete.
Deliveries are made from Monday to Friday, from 8 am to 6 pm, and there may be negotiations for deliveries on Saturdays.
If there is no one to receive the order, up to 3 delivery attempts will be made. After this, the order will be returned to our distribution center, and the customer will be responsible for the cost of a new shipment.
5. Order Tracking

After the order is confirmed, the customer will receive a tracking code to track the delivery directly on the carrier's website or through our portal.

6. Delivery Delays

In cases of delays caused by:

Adverse weather conditions;
Carrier or postal strikes;
Logistics problems;

We undertake to notify the customer immediately and seek solutions to speed up delivery.

7. Products with Different Delivery

Some products have different delivery times, such as customized or made-to-order items. This information will be available on the product page.